
When a player self-excludes or blocks themselves from an online casino, accessing account-related information—including a win/loss statement—can become more complicated. However, most online casinos are legally obligated to provide account history and financial records upon request, even after self-exclusion. This guide explores the step-by-step process of retrieving your win/loss statement, the legal rights you have as a player, and the different methods available to regain access to your account history while maintaining responsible gambling practices.